Stop losing customers to unanswered messages. RelayThrough turns your WhatsApp Business number into a shared team inbox — route enquiries, assign conversations, and respond together in real time.
Growing businesses rely on WhatsApp — but one number, one phone creates chaos the moment you hire your second employee.
Customers message one person who's off sick, on leave, or simply missed the notification. No one else even knows.
Staff share a phone or forward messages manually. There's no record of who said what, or what was promised.
Every conversation starts from scratch. Your team has no history, no notes, and no way to hand off cleanly.
Management has no insight into how fast customers are being helped — or how many are being ignored entirely.
We looked at every tool on the market. Each one solves part of the problem — none solve all of it.
Shared WhatsApp visibility with no number migration. Simple to start.
It connects via QR code — not WhatsApp's official API. Meta actively bans accounts that do this. One ban means losing your business number mid-client engagement.
Official API, clean shared inbox, proper internal separation via Slack.
Two separate tools, two monthly bills (~$200/mo), no group chat support, and neither product will ever be tailored to how you actually work.
Full audit trails, CRM integration, SLA tracking. Built for large teams.
Requires disrupting all existing client relationships. $250–400/month. Your data lives on their servers — and they can change pricing or terms at any time.
No off-the-shelf tool supports WhatsApp group conversations, built-in task tracking, and genuine internal separation — in one product, at a price that makes sense for an SME. That's exactly what RelayThrough was built to do.
No new app for your customers. No change to your WhatsApp number. Just your team finally working together.
We link your existing WhatsApp Business account via Twilio. Your number stays the same — customers notice nothing.
Add staff members with roles — agents handle conversations, watchers observe, admins manage everything.
Inbound messages appear instantly in your team inbox. Assign, reply, add internal notes — all from the web or your phone.
Built specifically for businesses that run on WhatsApp — not a bloated helpdesk bolted on top.
One WhatsApp number, every team member. No shared phones, no forwarded screenshots — just a clean, real-time inbox.
Customers choose a department on first contact. Messages go straight to the right team — sales, support, or accounts.
Leave private notes on any conversation — visible to your team, invisible to the customer. Hand off cleanly every time.
Every message is stored and searchable. New staff see the full context from day one — no more "what did we tell them?"
Messages appear instantly across all devices. No refresh, no delay — your team responds before customers even close WhatsApp.
Browser, desktop, or installable mobile app (PWA). Your team stays connected whether they're at a desk or in the field.
Walk through exactly what happens when a customer sends your WhatsApp number. Nothing changes on their end. Everything changes on yours.
He doesn't download an app. He doesn't use a new number. He just sends a WhatsApp message — exactly as he always has. Your customers never change a thing.
Not just one person's WhatsApp. Not just one device. Everyone on James's account gets a push notification from the RelayThrough app — separate from personal WhatsApp, impossible to miss.
The note is highlighted in amber, marked with a lock icon, and lives inside James's thread so context is always in one place — but it is completely invisible to James. He will never see it.
Bob gets a notification. The task shows as Open. When he action it, he marks it done. The time, the person, and the action are permanently recorded — automatically, with no spreadsheets, no follow-up emails.
James has no idea any of the above happened. From his side, he sent a WhatsApp and got a reply. From your side, the message was received, coordinated, actioned, and logged — all in one place, automatically.
If your customers already message you on WhatsApp, RelayThrough gives your team the infrastructure to handle it properly.
How RelayThrough stacks up against the tools SMEs typically cobble together.
| Criterion | Periskope | Respond.io + Slack | Enterprise Stack | RelayThrough ✦ |
|---|---|---|---|---|
| Solves all problems | No | Partial | Partial | Yes |
| Official WhatsApp API | No — ban risk | Yes | Yes | Yes |
| Internal notes (invisible to client) | No | Via Slack | Via Slack | Built-in |
| Task tracking | Via Asana | Via Slack | Via CRM | Built-in |
| Full audit log | Partial | Partial | Strong | Full |
| Works on mobile (no install) | Partial | Yes | Yes | Yes — PWA |
| Monthly cost | ~$40–80 | ~$195–210 | ~$250–400 | From $5 |
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